Mrwali Freelance Services - Client Guide - Documentation

How does the user get registered as a Client?

 Registration system is very simple and easy. To get registered as a client, a user needs to follow the steps mentioned below:

    • Go to the homepage.
    • At the top right corner of the page there is a ‘Log In’ button and a ‘Get Started’ button.
      • If you are already registered into the system then Log in with your credentials.
      • Else Click the ‘Get Started button’ and register your account.
    • To register, user should provide proper information inside the form .
    • Choose ‘As A Client’ radio button.
    • And then Click ‘Join With Us’.


Who can create a project and how many types of project?

 The Client can only create the projects.The Client can create a project in two ways.

  1. Open projects for any freelancer
  2. Private project for any specific freelancer.

There are also two types of project and they are:

  1. Fixed type project
  2. Long term project


How to create an open project?

To create a new open project a client needs to follow the below steps:

  • Login into the client panel and go to the ‘All Projects’ sub-menu under the ‘Project’ menu.

  • The client will be able to create an open project provided that he has not exceeded the limit of creating open projects mentioned by the package that he purchased.
  • In there, the client will find the ‘Add New Project’ button at the top right side of that page and click on it.
  • Then the client will get a form to fill up.
  • The client needs to fill up that form with project name, type, category, description,skills needed to accomplish the project etc and click on the ‘Post Project’ button.



How to hire a freelancer for an open project ?

To hire a freelancer for an open project the steps below should be followed:

    • Firstly, the user needs to log in as a client.
    • The client will be able to hire freelancers for an open project provided that he has not exceeded the limit of hiring freelancers for private projects mentioned in the terms of the package that he purchased.
    • Then go to the ‘Open project’ submenu under the ‘Projects’ menu.
    •  There the user has to click the ‘See All Bidders’ button of the particular project.
    • Then he will be able to see all the bidders that bidded for that particular project.
    •  Then he will be able to chat or interview that particular user.
    • After chatting and interviewing the client can hire the freelancer of his choice for his project.
    • This can be achieved by performing the following operations:
      • Go to the ‘Open project’ submenu under the ‘Projects’ menu.
      • There the user has to click the ‘See All Bidders’ button of the particular project.
      • The bidders list will appear on the screen.
      • There he has to click the ‘Hire’ button of the particular user he wants to hire.



How to hire a freelancer for a private project?

To hire a freelancer for a private project the steps mentioned below should be followed:

  • Login as Client 
  • Go to the freelancer listing page.

  • Choose the freelancer who is suitable for the job.

  • Then click on the ‘Hire Me’ button.

  • It’ll redirect the user into another page where there will be a form. The client needs to fill out the form. And then click the ‘Send Invitation’ button. 



How to send milestone payment to freelancers?

To send milestone payment to freelancers the steps below should be followed:

  • Firstly, the user has to log in as a client.
  • Then go to the ‘Milestone Request’ menu.
  • The client can see what is the message sent with the milestone request by clicking on the ‘eye’ icon residing at the rightmost column pointed by the red arrow.
  • There he will have to click the ‘Pay now’ Button for the particular freelancer he wants to pay to.

  • After that a modal will pop up.There again the client user has to click the ‘Pay Now’ button.

  • It will lead him to a new page with a form in it where he will have to provide his credit card credentials and click the ‘Pay Now’ button residing at the bottom of the form.



How to cancel an open project?

To cancel a project the client needs to follow the steps mentioned below:

  •  Login into the client panel and go to the Open Project sub-menu under the Project menu.
  • There, the client will find all the Open Projects .
  • Every single open project is shown in the form of a in the form of a card. On every single card,  at the right bottom-right corner there is a button that says ‘Cancel Project’.
  • Click on the specific project’s ‘Cancel Project’ button to cancel that project.



How to complete a running project?

To complete a project the user has to do the following:

  • Firstly, login as a client. Because only clients can complete  a project.
  • Go to the Running submenu under the Projects menu.
  • There the client will find two buttons. 
  • One of them says ‘Complete this’.
  • By clicking that button the client submits the project as being completed.
  • And finally the project will move to the Completed submenu under the Projects menu.
  • *** The payment should also be completed before completing a project. Otherwise, The completing operation will be withheld and a warning message will be shown to the client saying ‘The payment needs to be completed before completing the project’.



How to see all projects as a client ?

To see all projects as a client the user has to follow the steps mentioned below:

    • Login as client.
    • Go to the ‘All Projects’ submenu under the ‘Projects’ menu.



How to see open projects as a client ?

 To see open projects as a client the user has to follow the steps mentioned below:

    • Login as a Client.
    • Go to the ‘Open Projects’ submenu under the ‘Projects’ menu.



How to see Running projects as a client ?

To see Running projects as a client the user has to follow the steps mentioned below:

    • Login as a Client.
    • Go to the ‘Running Projects’ submenu under the ‘Projects’ menu.



How to see Completed projects as a client ?

To see Completed projects as a client the user has to follow the steps mentioned below:

    • Login as a Client.
    • Go to the ‘Completed Projects’ submenu under the ‘Projects’ menu.



How to see Cancelled projects as a client ?

 To see Canceled projects as a client the user has to follow the steps mentioned below:

    • Login as a Client.
    • Go to the ‘Canceled Projects’ submenu under the ‘Projects’ menu.



How to set up a client profile?

To set up a client profile the user has to follow the steps below:

  • Firstly, Login as a client.
  • Then go to the ‘Account setting’ menu.
  • There the user will be able to set his/her profile.
  • Then click on the ‘save changes’ button.



How does a client chat with his freelancers?

For a client to chat with his freelancers he needs to do the following:

  • Log in as a client.
  • Go to the ‘Message’ menu.
  • Then choose the freelancer he wants to chat with.
  • Type in the message inside the message field.
  • Attach files by clicking the clip button residing at the right side of the message field.
  • Choose files and click on them.
  • Click the Add files button.

  • The user can attach multiple files if he wishes.
  • Then finally click the Send icon residing at the right side of the clip icon.


How does a client see all reviews?

 For a client to see all reviews the user needs to do the following steps:

  • Firstly, the user needs to login as a client.
  • Click on the ‘Reviews’ button .
  • Then he will be able to see all the reviews that the freelancers made about him.



How does a client bookmark a freelancer?

For a client to bookmark a freelancer he needs to do the following steps:

  • Firstly, he needs to login as a client.
  • Then search for the freelancer.To search for a freelancer he needs to do the following:
    • Search for the freelancer.
    • Go to the search bar residing at the top navbar of the site.
    • The user should type in the name of the freelancer he is searching for or keep it blank if he wants the list of all the freelancers.
    • Then select the freelancer option from the select option.
    • Finally, click the search icon residing at the right side of the select option.

  • There he will find a ‘Bookmark Freelancer’ button.
  • Just by clicking that button a client can bookmark a freelancer.



How does a client see all bookmarked freelancers?

 For a client to see all bookmarked freelancers he needs to follow the following steps:

  • Firstly, he needs to login as a client.
  • Then go to the ‘Bookmarked Freelancers’ menu residing on the left side-bar.
  • There he will be able to see all the bookmarked freelancers.

    



How to purchase any package as a client?

To purchase a package the user has to follow the steps below:

  • At first login as a client.
  • Then go to the ‘Upgrade/Downgrade’ sub menu under the ‘Packages’ menu.

  • The user has to click on the ‘Purchase This Package’ button on the package he thinks is suitable.

  • Enter the desirable payment system and click the ‘Purchase This Package’ .
  • Finally, the user has to provide his credit card credentials and press ‘Pay Now’ .
  • These packages will be related to almost all the actions of a client.
    • How many open projects he can create.
      • How many fixed projects he can create.
      • How many long term projects he can create.
    • How many private projects he can create.
      • How many fixed private projects he can create.
      • How many long term private projects he can create.
    • How many words he can write inside his bio.
    • How many freelancers he can follow.



How does a client rate a freelancer?

 To rate a client the user needs to follow the steps mentioned below:

  • Firstly, Login as a freelancer.
  • Then go to The ‘Completed’ submenu under the ‘Projects’ menu.

  • There on every single completed project card he will find a button ‘Rate This Freelancer’ .

  • Clicking on the button he will be presented with a form.

  • He can rate the client by clicking on different numbers of stars. 1/2/3/4/5 stars.
  • As well, he can give his reviewing comment.
  • Finally, clicking on the ‘Rate this Freelancer’ button he may finalize the rating process.

  • After the reviewing process is complete he will be given a success message.



How does the client verify his/her identity?

 For a client to verify his identity he needs to do the following: 

    • Log in as a client.
    • Go to the Profile Settings menu from the left side bar of his dashboard.
    • Browse for the NID/Passport pdf to be uploaded.
    • Click the ‘Save Changes’ button.

  • Finally, when the admin verifies his identity. He will be able to see it in his profile settings.